We recently upgraded to a new login experience that’s passwordless for added security and ease of use. To log in, just enter your email address and we’ll send you a one-time password (OTP) to access your account. If you’re being asked to enter a pass

We recently upgraded to a new login experience that&#x2019;s passwordless for added security and ease of use.To log in, just enter your email address and we&#x2019;ll send you a one-time password (OTP) to access your account.If you&#x2019;re being asked to enter a password instead:<ul><li>Try clearing your browser&#x2019;s cache and cookies to ensure you&apos;re viewing the most up-to-date version of our site.</li></ul>And if you don&#x2019;t see the OTP email:<ul><li>Be sure to check your spam or promotions folders&#x2014;it&#x2019;s often hiding there!</li></ul>Still having trouble? Reach out to us at <a href="mailto:hey@baysmokes.com">hey@baysmokes.com</a> and we&#x2019;ll help you out.

I'm having trouble logging in. What should I do?

If your vape is hard to hit or you're noticing less vapor than usual, don’t worry—this is often easy to fix. Here are a few quick tips:. 1. Check the oil level.Look through the glass window to see if there’s any distillate left. If the tank is empty,

If your vape is hard to hit or you&apos;re noticing less vapor than usual, don&#x2019;t worry&#x2014;this is often easy to fix. Here are a few quick tips:1. Check the oil level. Look through the glass window to see if there&#x2019;s any distillate left. If the tank is empty, congrats&#x2014;you&#x2019;ve officially enjoyed it to the fullest! Time for a fresh one.2. Look for a blinking light. If the bottom of the vape flashes when you inhale, the battery&#x2019;s running low. Give it a quick charge to get things flowing again.3. Take a long, strong pull. High-quality distillate can occasionally cause minor clogs. A deep, slow drag usually clears things right up.4. Try the paperclip trick. Gently insert a straightened paperclip into the center of the mouthpiece (about an inch deep). Swirl it around carefully&#x2014;this can pop bubbles, clear hardened resin, and get everything moving again. Wipe the mouthpiece clean afterward.5. Let it settle. If your vape&#x2019;s been on its side or stored somewhere cold, the oil may not flow properly. Stand it upright at room temp for at least an hour.Still stuck? <a href="https://baysmokes.com/pages/contact?hcUrl=/en-US/contact" target="_blank" rel="noopener noreferrer">Contact us</a> and we&#x2019;ll make it right. Our support team has your back.&#xA0;

My vape isn't working. What should I do?

baysmokes

TECHNICAL ISSUES

How is this legal?

Will law enforcement know this is legal?

Do your vapes come with a power adapter or cable?

Do you test your products?

What is THCa?

How should I store Bay Smokes products?

What threading are your vape cartridges?

Do you offer samples?

PRODUCT QUESTIONS / STOCK

Do you offer exchanges?

Can I cancel my order?

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How do I track my order?

ORDER STATUS

How long will it take for my order to arrive?

What is your shipping policy?

How are your products packed and shipped?

My order was marked delivered but it’s not here.

Do you offer free shipping?

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Can I pickup my order?

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SHIPPING / DELIVERY

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I left a review and didn't receive my reward points.

REWARDS / LOYALTY PROGRAM

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PAYMENTS / PROMOTIONS

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What is your cancellation policy?

SUPPORT / RETURNS

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SUBSCRIPTIONS

What's the difference between bulk and wholesale?

WHOLESALE / BULK