SUPPORT / RETURNS
When will I get my refund?
Once your return has been received and processed, typically within 14 - 21 business days, you will be notified via email when the refund has been issued. Please allow up to 7 business days for the refund to reflect in your account.
What do I do if my item(s) arrives damaged?
We highly recommend adding Route Shipping Protection at checkout. It covers lost, stolen, and damaged packages—giving you extra peace of mind from the moment your order ships. Sometimes items can get damaged during shipping, and we totally understand
What do I do if I receive the wrong item in my order?
You can report any order issues to our team via email at [email protected]. Please, include a photo of the item received and the name of the missing item(s). Be sure to double-check the package for any notes or packing slips that indicate your other
How do I make a return?
Returns must be initiated within 14 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team to initiate the return process with your order number and details about the item you wish to retur
How do I cancel my order?
We ship orders quickly, so we cannot guarantee we'll be able to honor any cancellation request. However, if you do need to cancel, please send us a message as soon as possible to [email protected] with CANCEL ORDER in the subject line. Please include
What is your cancellation policy?
Orders can be canceled within [X hours]. Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your