SUPPORT / RETURNS

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow up to 7 business days for the refund to reflect in your account.

What do I do if my item(s) arrives damaged?

We highly recommend adding Route Shipping Protection at checkout. It covers lost, stolen, and damaged packages—giving you extra peace of mind from the moment your order ships. Sometimes items can get damaged during shipping, and we totally understand

What do I do if I receive the wrong item in my order?

You can report any order issues to our team via email at [email protected]. Please, include a photo of the item received and the name of the missing item(s). Be sure to double-check the package for any notes or packing slips that indicate your other

How do I make a return?

Returns must be initiated within 14 of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team to initiate the return process with your order number and details about the item you wish to retur

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be canc

What is your cancellation policy?

Orders can be canceled within [X hours]. Please email our team with your cancellation request as soon as possible.You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your