baysmokes

Our standard processing to shipping time is within 1-2 business days (not including weekends or holidays).Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year.Currently, we do not offer international shipping, but we are working to provide this service in the future.

Our standard processing to shipping time is within 1-2 business days (not including weekends or holidays). Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your locat

What is your shipping policy?

SHIPPING / DELIVERY

How is this legal?

Will law enforcement know this is legal?

Do your vapes come with a power adapter or cable?

Do you test your products?

What is THCa?

How should I store Bay Smokes products?

What threading are your vape cartridges?

Do you offer samples?

PRODUCT QUESTIONS / STOCK

Do you offer exchanges?

Can I cancel my order?

Can I edit or add anything to my order?

How do I track my order?

ORDER STATUS

How long will it take for my order to arrive?

How are your products packed and shipped?

My order was marked delivered but it’s not here.

Do you offer free shipping?

What if my package gets lost or arrives damaged?

Why is my package taking a weird route?

Will I need to sign for my package?

Can I pickup my order?

Why has my tracking not updated?

How do I use my benefits/rewards points?

I left a review and didn't receive my reward points.

REWARDS / LOYALTY PROGRAM

What payment methods do you accept?

How do I apply promo/discount codes?

PAYMENTS / PROMOTIONS

I'm having trouble logging in. What should I do?

My vape isn't working. What should I do?

TECHNICAL ISSUES

When will I get my refund?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

How do I make a return?

How do I cancel my order?

What is your cancellation policy?

SUPPORT / RETURNS

How do I update my subscription items?

How do I cancel my membership / subscription?

SUBSCRIPTIONS

What's the difference between bulk and wholesale?

WHOLESALE / BULK

What is your shipping policy?Updated a month ago