baysmokes

<h3 id="we-highly-recommend-addingroute-shipping-protection-at-checkout-it-covers-lost-stolen-and-damaged-packagesgiving-you-extra-peace-of-mind-from-the-moment-your-order-shipslost-packages">We highly recommend adding&#xA0;<strong data-start="460" data-end="489" id="isPasted">Route Shipping Protection</strong> at checkout. It covers lost, stolen, and damaged packages&#x2014;giving you extra peace of mind from the moment your order ships.<br><br><strong>Lost packages</strong></h3><p>We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at with your order number and any relevant details.</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at hey@baysmokes.com of receiving the order and include photos of the damaged items or package.</p><p>We will review the provided information and, if necessary, arrange for a replacement or issue a refund.</p>

We strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at with your order number and any relevant details. We understand the disappointment

What if my package gets lost or arrives damaged?

SHIPPING / DELIVERY

How is this legal?

Will law enforcement know this is legal?

Do your vapes come with a power adapter or cable?

Do you test your products?

What is THCa?

How should I store Bay Smokes products?

What threading are your vape cartridges?

Do you offer samples?

PRODUCT QUESTIONS / STOCK

Do you offer exchanges?

Can I cancel my order?

Can I edit or add anything to my order?

How do I track my order?

ORDER STATUS

How long will it take for my order to arrive?

What is your shipping policy?

How are your products packed and shipped?

My order was marked delivered but it’s not here.

Do you offer free shipping?

Why is my package taking a weird route?

Will I need to sign for my package?

Can I pickup my order?

Why has my tracking not updated?

How do I use my benefits/rewards points?

I left a review and didn't receive my reward points.

REWARDS / LOYALTY PROGRAM

What payment methods do you accept?

How do I apply promo/discount codes?

PAYMENTS / PROMOTIONS

I'm having trouble logging in. What should I do?

My vape isn't working. What should I do?

TECHNICAL ISSUES

When will I get my refund?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

How do I make a return?

How do I cancel my order?

What is your cancellation policy?

SUPPORT / RETURNS

How do I update my subscription items?

How do I cancel my membership / subscription?

SUBSCRIPTIONS

What's the difference between bulk and wholesale?

WHOLESALE / BULK

We highly recommend adding Route Shipping Protection at checkout. It covers lost, stolen, and damaged packages—giving you extra peace of mind from the moment your order ships.Lost packages

Damaged packages

What if my package gets lost or arrives damaged?Updated a month ago

We highly recommend adding Route Shipping Protection at checkout. It covers lost, stolen, and damaged packages—giving you extra peace of mind from the moment your order ships.Lost packages

Damaged packages

We highly recommend adding Route Shipping Protection at checkout. It covers lost, stolen, and damaged packages—giving you extra peace of mind from the moment your order ships.

Lost packages